Emami Frank Ross Limited ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, mobile application, and services ("Platform").

We may collect the following types of information:

• Medical Reports
• Diagnostic Test Details
• Prescription-related Information
• Health History Shared by Users

• Device Information
• IP Address
• Browser Type
• Operating System
• App Usage Information

We may collect and process approximate or precise location information obtained through GPS, Wi-Fi, mobile networks, or device location services when users grant permission through their device settings.

Location information is used only for the following purposes:

Location information is collected only while the application is actively in use and only after obtaining user consent through device permission prompts.

We do not collect, access, or track location information in the background when the application is closed or not actively in use.

Users may disable location access at any time through their device settings, although certain location-based features may not function properly.

We collect information when you:

We use your information to:

We may share your information with:

We implement reasonable security practices and procedures to protect your information from unauthorized access, misuse, alteration, or disclosure.

Our Platform uses secure SSL encryption technology where applicable.

Although we strive to protect your information, no method of electronic storage or transmission is completely secure.

Our website may use cookies and similar technologies to:

Users may disable cookies through browser settings, although some features may not function properly.

Users may request to:

To exercise these rights, contact us at support@citywidelab.com

Users can request deletion of their City Wide Lab account and associated personal data at any time.

Users may request deletion by:

After verification of the registered mobile number or email address, we will process deletion requests within 7 working days.

The following information may be deleted:

Certain information may be retained where required under applicable laws, taxation requirements, fraud prevention, dispute resolution, or medical/legal compliance obligations.

We retain user information only for as long as necessary to:

Medical reports and diagnostic information may be stored temporarily for service delivery and legal compliance purposes.

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party platforms.

Our services are not intended for children under the age of 13 years. We do not knowingly collect personal information from children.

Customer support calls may be recorded for quality assurance, training, and service improvement purposes.

We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be posted on this page with the revised effective date.

If you have questions, concerns, or complaints regarding this Privacy Policy or your personal information, contact:

City Wide Lab

Ground Floor, 7 J L Nehru Road, Kolkata-700013

Email: support@citywidelab.com

Phone: 033 66666666

Whatsapp: 8334077777

We will address grievances as early as reasonably practicable.

Users may cancel bookings before the commencement of diagnostic tests or home sample collection visits.

For home collection services, cancellation after technician arrival may incur applicable visit charges.

Refunds, where applicable, will be processed to the original payment method within 7 working days.

Partial refunds may be provided for partially completed services where applicable.

This Privacy Policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Kolkata, West Bengal, India.